How to Handle Difficult People

This 90-minute webinar equips professionals with practical tools to manage challenging interactions in the workplace-whether with coworkers, customers, or managers. Participants will learn to identify whether a behavior is truly problematic or simply a style difference. The focus is on managing your own response rather than trying to change others, using proven techniques to stay calm, professional, and goal-focused. The session helps reduce stress and improve communication in tough situations. Key takeaways: Identifying behaviors that genuinely impact work vs. those that can be tolerated Using "I" statements and empathy to de-escalate tension Applying techniques like fogging, broken record, and negative inquiry Staying focused on professional goals during difficult interactions Maintaining control over your own emotional response