Customer First: Engaging Strategies for Communication and De-escalation

This hands-on course is designed to help participants identify and develop specific attitudes and communication skills essential for providing exceptional service. Participants will be equipped with tools to give every person the level of service they themselves would like to receive and that the organization expects. They will also gain confidence in handling any situation, learn to utilize their time more efficiently, and be introduced to de-escalation strategies to manage conflicts effectively. Audience: Customer Service Professionals and Public Facing Personnel.